This document explains your cancellation rights in relation to contracts entered into with Mercury Vehicle Solutions Ltd, trading as Carleasing-online.
Important: This policy specifically relates to cancelling Carleasing-online's brokerage service. It does not cover your separate cancellation rights with the Finance Provider or the Vehicle Supplier — those are governed by the documentation provided by those parties, but we will explain how they interact with your brokerage cancellation below.
1 — Cancellation rights for consumers
1.1 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("the Regulations") provide a 14-day cooling-off period for contracts for goods and services which are concluded at a distance or off-premises (such as online or over the phone). Where the Regulations apply, the contract may be cancelled without penalty and without giving any reason.
1.2 The Regulations apply where the contract is entered into by a "consumer" within the definition of the Regulations, namely: an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft, or profession. A sole trader or partnership acting in the course of business is not protected under the Regulations.
1.3 If you have entered into a contract with Carleasing-online and you are a consumer, you have 14 days after the date we confirm your order (the "Cancellation Period") within which to cancel your Order.
1.4 If you cancel within the 14-day Cancellation Period, you will receive a full refund of any fees you have paid to us. No cancellation fee or administration charge will be applied during this period.
1.5 If you cancel after the 14-day Cancellation Period, we reserve the right to charge for the services provided and administration costs associated with cancellation, as set out in section 1.6 below.
1.6 Cancellation fees after the 14-day Cancellation Period are proportionate to the services we have performed in comparison with the full fee we would have received had the contract proceeded:
- The broker fee of £250 plus VAT (£300 inclusive of VAT) is retained. This reflects the work we have undertaken up to the point of cancellation. If the fee has not been paid at the point of cancellation, £300 will become due.
- An additional administration fee of up to £200 (inclusive of VAT) may be charged to cover the costs associated with cancelling the order, including liaison with suppliers and administrative processing.
- The total amount payable will not exceed £500 (inclusive of VAT).
1.7 — How to cancel. To cancel a contract, please email [email protected] including:
- Your full name and address
- The Order reference
- A clear statement that you wish to cancel
1.8 You may have a separate right to cancel the Finance Agreement which is not governed by this cancellation policy. Speak to your finance provider, or refer to the finance agreement documentation, about this.
1.9 Subject to the status of the order at the point of cancellation, the Vehicle Supplier may also charge fees for cancellation. These are separate to Carleasing-online's cancellation fee referred to in paragraph 1.6. We will confirm the amount of any fees charged by the Vehicle Supplier when we receive your cancellation request.
1.10 The total amount payable to us is due within 14 days of being issued. Failure to pay on time may result in a negative effect on your credit rating.
2 — Cancellation rights for business customers
2.1 The 14-day cancellation right under the Regulations does not apply to transactions conducted by a business — including sole traders, partnerships of any size, limited companies and limited liability partnerships — where the agreement is entered into for purposes related to that trade or business.
2.2 As a business customer, when you sign the Order Form you request that Carleasing-online commence providing the Services. You accept that as a business customer the 14-day cancellation right does not apply to you, and you shall be bound by this Cancellation Policy and our Terms and Conditions to the exclusion of the provisions applicable to consumers.
2.3 We reserve the right to charge for services provided and administration costs associated with cancellation, as set out in section 2.5 below.
2.4 Subject to the status of the order at the point of cancellation, the Vehicle Supplier may also charge fees for cancellation — these fees can be significant, especially if cancelled the day before or day of delivery. These are separate to Carleasing-online's cancellation fees referred to in paragraph 2.5. We will confirm the amount of any fees charged by the Vehicle Supplier when we receive your cancellation requ